Terms of Service

Effective date: May 12, 2026  ·  Last updated: May 12, 2026

These Terms of Service ("Terms") govern your use of ineedcoaching.org and the related platform, applications, and services (together, the "Service"). The Service is operated by Creative Energy LLC, a Texas limited liability company ("we," "us," or "Company"). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. The Service

ineedcoaching is an online marketplace that connects clients with independent coaching providers, including coaches, therapists, and recovery specialists ("Coaches"). We provide the platform, scheduling, payments, communication tools, and AI-assisted features that help Coaches and clients work together. Coaches deliver the actual coaching services. Coaches are independent contractors, not employees, agents, or partners of the Company.

2. Eligibility

You must be at least 18 years old to use the Service. By creating an account, you confirm that you are 18 or older, that you can form a binding contract, and that you are not barred from using the Service under any applicable law.

3. Accounts

You agree to provide accurate, current, and complete information when you register, and to keep that information up to date. You are responsible for safeguarding your account credentials and for any activity that occurs under your account. Notify us immediately at hello@ineedcoaching.org if you suspect unauthorized use.

4. User obligations

While using the Service, you agree to:

• Provide truthful information in your profile, messages, and during sessions.
• Treat Coaches and other users with respect. Harassment, hate speech, threats, sexual content, and abusive behavior are prohibited.
• Use the Service only for lawful purposes and in accordance with these Terms.
• Not attempt to disrupt the Service, bypass security controls, scrape data at scale, or reverse engineer our systems.
• Not share account access with anyone else.

5. Coach obligations

Coaches who list services on the Service agree to:

• Provide services as described in their profile and session offerings.
• Hold any professional credentials they claim, and represent those credentials accurately.
• Comply with all laws and professional standards applicable to their practice and jurisdiction.
• Maintain a clear, published refund and cancellation policy on their coaching offerings.
• Not misrepresent coaching as medical, psychiatric, or psychological treatment. Coaches who are also licensed clinicians may offer clinical services only where they are licensed and only by clearly identifying that work as such.
• Respond to client communications within a reasonable timeframe.
• Carry their own professional liability insurance where appropriate.

6. Payments and fees

Payments are processed by Stripe, Inc. By using the Service to pay or receive payment, you agree to Stripe's terms and privacy policy in addition to these Terms.

• Clients pay the price displayed for a session or product at the time of booking. Applicable taxes may be added at checkout.
• Coaches are paid out through Stripe Connect. The Company retains a platform fee disclosed in your coach agreement or on your billing page. The remainder is paid to the Coach according to Stripe's payout schedule.
• Subscriptions renew automatically on the cadence shown at signup until cancelled. You can cancel anytime from your dashboard. Cancellations take effect at the end of the current billing period.
• Chargebacks initiated outside the published refund policy may result in account suspension while the dispute is investigated.

7. Cancellations and refunds

Unless a Coach has published a more generous policy, the platform default applies:

• Client cancellations 24 hours or more before a session: full refund of the session price.
• Client cancellations less than 24 hours before a session: no refund. The Coach has reserved the time.
• No-shows: no refund. If you cannot attend, please cancel as soon as possible so the Coach can reschedule the slot.
• Coach cancellations: full refund to the client. The Coach may offer a rescheduled session at the client's option.
• Technical failures on our side that prevent a session from taking place result in a full refund or a rescheduled session at no extra cost.

To request a refund, message your Coach first, or write to hello@ineedcoaching.org if you cannot reach them.

8. Not a healthcare service. Not a crisis service.

ineedcoaching is a coaching marketplace. The Company is not a healthcare provider, a mental health agency, or a substitute for licensed medical or psychological care. Coaches on the platform are independent professionals, and their services are not medical advice, diagnosis, or treatment. Nothing on the Service should be interpreted as a clinical recommendation.

9. AI-assisted features

The Service includes AI features that summarize sessions, surface patterns, and assist Coaches and clients with reflection and planning. AI output is generated from the content you and your Coach submit. It can be inaccurate, incomplete, or biased. AI output is provided for support and convenience only. It is not professional advice, and it should not be the basis of any consequential decision without human judgment.

10. Your content

You retain ownership of the content you submit to the Service, including journal entries, notes, messages, and profile information ("Your Content"). You grant the Company a limited license to host, store, process, and display Your Content for the purpose of operating and improving the Service. Aggregated or de-identified data that cannot reasonably be linked back to you may be used to improve the platform.

11. Intellectual property

The Service, including its design, code, content (other than Your Content), and brand assets, is owned by the Company or its licensors and is protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service except as allowed by these Terms or with our prior written permission.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Company disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or completely secure, nor do we warrant the quality or outcome of any coaching session.

13. Limitation of liability

To the fullest extent permitted by law, the Company and its officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising out of or related to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars.

The Company is not a party to any coaching relationship and is not liable for the acts, omissions, statements, advice, or services of any Coach or client. Coach and client interactions are between those parties.

14. Indemnification

You agree to indemnify and hold the Company harmless from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

15. Account termination

You may close your account at any time from your dashboard or by emailing us. We may suspend or terminate accounts that violate these Terms, that pose a risk to other users, or that we are required to suspend by law. Where reasonable, we will give notice and a chance to cure. Provisions of these Terms that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, and dispute resolution.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you by email or through the Service. Your continued use of the Service after a change means you accept the revised Terms.

17. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

18. Contact